Frequently Asked Questions
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Frequently Asked questions

What areas do you deliver to?

We can deliver any box NZ wide.

Out of Auckland orders booked for a Monday, will be delivered on a Tuesday, as we do not work on the weekend, so these will be packed and sent on Monday for a Tuesday arrival.

 

How do I select a delivery date?

You can select a delivery date at the check out.

PLEASE NOTE

We will try our best to get your order to you on the selected delivery date however, as we use a third party delivery service and other unforeseen circumstances, delivery IS NOT 100% GUARANTEED on your selected delivery date. 

  

We CAN NOT deliver to:

- PO Boxes/Apartments

- Rural Addresses

Please get the box sent to somewhere that the delivery person has access to your specific address, as the box often can not fit in a letter box.

 

What if I need to request a delivery time?

Due to the volume of orders being shipped, unfortunately this is not an option.  Orders will arrive between 9am - 5pm on the selected date, or 1 day after.

We try our best to get your order delivered on the chosen delivery date, however as our delivery is carried out by a third party delivery service, we CAN NOT GUARANTEE that the box will be delivered on the exact date, please order 1 day in advance if you are worried about this.

 

When are you open?
Our team works Monday - Friday 9am - 1pm, we DO NOT operate over the weekend. If you have emailed us on the weekend, we will reply as soon as we are back in office.

   

Can I track my order?

Yes! You will receive tracking details via email once you've ordered.

 

What happens if the recipient isn’t home? 

If the recipient isn’t at home, a few things will happen:

  1. The courier will leave the goods at the front or back door if the recipient isn't home and if there is a safe place to do so
  2. If the driver is unable to leave the package, the box will be sent back to us and a re-delivery can occur for an additional fee.

 

What happens if I provide you with the wrong address, or I am a rural address, PO Box, or Apartment and you have already made my order, but can't deliver it?

If you provide us with an incorrect address and we deliver your order as per your instructions, or if you are a rural address, PO Box or Apartment, and we find that the courier will not deliver your box after we have already made it, we can offer a refund LESS:

50% if we are unable to deliver to the address, the order is returned to base.

15% if we are unable to send it as you are a rural and we have already made it.

If we are unable to re-deliver on the same day then you will need to purchase a new box and delivery.

 

Do you deliver on weekends? 

Unfortunately we are unable to deliver on weekends at this stage. 

 

Do your boxes have nuts or traces of nuts?
Yes. We cannot guarantee that a product will not come in contact with nuts. 

 

Should I purchase a box if I am allergic to Nuts, Gluten or Dairy?
No.  We store and prepare our Gift Boxes in an environment that also prepares Gift Boxes that contain Nuts, Gluten and Dairy products. Therefore if you are highly allergic to these ingredients we wouldn't recommend you purchase any of our gift boxes.

Where we state a Gift Box is Gluten, Vegan or Dairy Free we make all attempts to ensure these Gift Boxes are as stated Gluten, Vega or Dairy Free, but we rely on information provided to us by our Suppliers and due to our boxes been hand packed, all products should be checked by the recipient.

Please contact us to discuss any food allergies or in-tolerances before making an order at info@celebrationbox.co.nz

 

Do you customise boxes?

We can only discuss customisation for orders over 10 boxes. Please email us!

 

Can I make changes to my order? 

Once you lock it in, you will need to email us to discuss potential changes. We can't guarantee we'll get your message in time, but if we do, we will certainly do our best to change things over for you.

 

What methods of payment do you accept? 

- Online Eftpos & Credit card

- Afterpay & Laybuy (Get it now, pay over 6 weeks)